FAQ - How to buy at PAR Bakuła Sp.j.

 

I. Placing an order?

We provide customer service only to Advertising Agencies. At first we kindly ask to Create Your Register Account. Then the Customer fills invoicing, delivering and contact data. After verification You'll received link with information about current agency discount, payment date, name of customer assistant in customer service and confirmation of Your registration.
Since that time all Your order will be received according to Your own appointed conditions.
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The validity period of the reservations is 72 hours, the specific expiry date of reservations is available to check in the user profile. In special situations, it is possible to shorten the booking to 24 hours after informing the aperson making the reservation. It is allowed to extend the reservation three times, the next ones may be canceled - each time such information will be sent to the person making the reservation.

II. Track your package

After Your order has been placed, You can track your packages at MY ORDERS. You can find such order details as e.g. accepted project of visualization or tracking information. If an order includes multiple items, each may have separate delivery dates and tracking information together with matching numbers of invoices related to each order.

Order Placement and Processing

	Place an order in a similar way, as in other transactional services. Select a product, put it in the basket, specify the place and method of delivery. The methods of payment are automatically regulated by the system, depending on the agreed therms of cooperation. After placing an order, You will receive its confirmation to the e-mail address, to which the registration was made. All related correspondence regarding the placed order also goes to this e-mail address. Remember that there is a possibility to set-up any number of accounts related to one agency customer - they will only differ by the e-mail address.
	The order placed in this way goes to our internal ERP system and waits about 15 minutes for implementation. This is the time for possible corrections of offered unit price agreed with the Customer Service, change of method of delivery or address of delivery or cancelling the whole order. IMPORTANT: during this time any changes are not possible due to the fact that the order starts the process its completion, as we explain below:
	If the order has been placed for unprinted products and the Agency has agreed trade credit and payment by bank transfer and the order's value is within granted credit limit, then after the buffer time mentioned above the order is transferred to WMS warehouse system. Such information is saved in the order's history in the user panel (as the completion of goods).
	The order that goes to the WMS system receives its unique number and now is waiting in the line to collect goods from the shelves. Completion process is based on barcode readers, without any other relations to the name of Customer, until the last stage where shipping label is created. From this very moment it is not possible to find this order in case to make any changes, connect with another order, stop it or cancel it.
	After picking the order from the shelves, starts the process of packing products into cartoon boxes, wrapping them with type and generating mentioned above shipping label. After this operation the order is moved on a collective pallet, which is picked up by carrier. Customer receives an e-mail confirmation about completion of the order at the same time.
	At the same time it is issued via e-mail sales document (e-invoice), which is sent to the e-mail address, from which the order was placed. Later, on the same e-mail address, we also send information regarding picking up the parcel from the carrier. At this stage there is also a possibility to change delivery address (additional option offered directly by forwader in Gls track & trace confirmation). The last correspondence related to the order is information about receipt parcel from the recipient, which is automatically sent by Gls.

 

III. Catalogue prices and period of their protection

The catalogue prices are net prices and do not include VAT tax. Catalogue prices generally do not include also transport costs.
FREE SHIPPING. You receive free shipping if orders of value at least 250 eur net in UE countries of qualifying merchandise after agency discount. In other cases standard transport cost is 25 eur. Samples, small orders – ca. 15 eur.
DECORATION COSTS. Catalogue prices do not include set-up and costs of decoration. Decoration costs are presented on our website www.par.com.pl/download. Catalogue price list validity is binding for us and we obligate ourselves to keep them stabile until the new Catalogue is implemented.

IV. Packaging

The packaging feedback program is designed to send items in good condition and in appropriate-sized packaging Consolidated packaging costs are included in net products' prices unless the catalogue offer requires otherwise. We undertake not to charge our Customers any in any extra or inordinately way for packaging.

V. Delivery

Deliveries to commercial addresses are made from Monday - Friday by GLS - one of the leading parcel service providers in Europe. Standard delivery takes 3-4 working days in Europe for undecorated orders available on stock in the day of ordering.
We can also send parcels „no-name”. Boxes are covered in neutral type and on the shipment documents our Customer appears as a Sender – immediate and direct shipments to Your Clients in Your name.

VI. Terms of completion

We try to keep as shortest periods of completion of Your orders as possible. As You know sale of most advertising articles fluctuate during the year. Wherefore, completing Your orders we are forced to give deadlines of orders completion in reliable and honest manner, proposing real terms.
Undecorated items and samples ordered each day till 2 p.m are dispatched the same day. Undecorated items and samples ordered each day after 2 p.m are dispatched the next day.
The condition of keeping this term is valid merchant credit and lack of overdued payments. Clients without credit limit are kindly asked to pay in advance before we dispatch order. In case of urgent realisations please, contact our Customer Service – we will do our best to face up with Your expectations.

VII. Customer service high-level attention to customers rights and their needs

Customer service provides product and service information, resolves product and service problems, clarifies the customer's complaints, collecting customer information and analyzing customer needs. We are at Your disposal from Monday to Friday 8a.m-4.30 p.m.

VIII. PAR Bakuła ethic standards fair working conditions

PAR assists high standards of employment best practices. We do the best to recognize and improve employment conditions of employees who directly or indirectly are involved in our business (e.g. under aged workers, discrimination or forced labor).

IX. Conditions of payments the best invoice terms to get you paid faster

One of our mail goals is to support our customers, providing them with excellent service and availability of our products. It forces us to the necessary financial discipline. With the first three transactions, we expect new clients to make a prepayment before sending the order. Next transactions may take place on the basis of afterpayments. The amount of your trade credit depend on potential needs, business opportunities, history and amount of transactions and the assessment of credibility.
However we expect from our business partners comply with payment deadlines. When our Customer is in arrears with payments we are forced to reject his subsequent orders or to suspend the execution of contracts in progress, pending receipt of outstanding payments

X. Retention of title subject of sale

Goods purchased by the Purchaser becomes the legal property when paid in full for the product. Until then, the legal owner of the goods is PAR.

XI. Minimum quantities of ordered products

We sale the smallest amount of the offer- there is no minimum order.

 

XII. Return of the ordered goods

With some exceptions (X-mas, seasonal and 2nd quality items) PAR BAKUŁA SP.J. accepts your right to return the purchased goods from the Royal Design offer within 30 days from the date of purchase. In cases where you decide to return the purchased goods, please submit a formwhich You find at "User profile" on the website, selecting the "Complaints and returns" option. If the order to which you want to return is not displayed in the "Complaints and returns", it means that 30 days have passed for the return to be possible to make. Then, please contact the Customer Service Office directly, tel: 58 712 82 00 or by e-mail to Your attendant in the customer service office.
The right to return goods to the PAR you are entitled ONLY to the undecorated/uncustomized articles (without imprinting, engraving, embroidery etc.). We expect returned products will still have first quality. We accept returns but if You return the goods, we are forced to charge you a handling fee 5% the net value of the returned goods- as the costs of unpacking, checking and relocation of stock. Cost of delivery of goods to the customer and return delivery charges always ordering party.

XIII. Complaints

PAR 100 % want to be responsible for goods sold by themselves. We want to solve Your each and every problem resulting from a possible complaint. Your help and cooperation is necessary here. We exptect from our Customers check the conformity of the goods delivered with the order and be sure that delivered quantity shall be ordered at the most no later than within 3 days after delivery.
Please, check the quality of the goods delivered within most 10 days after delivery. If the goods supplied by us shall be transmitted immediately to cooperating with you lab, please check the product before its release for decorating. In case of any discrepancies, gaps or perceived defects in the product, please immediately report it in writing to Customer Service.
For damage of goods in transit corresponds the carrier - appropriate annotation is on consignment and a protocol of damage should be made.
We can not respond as well as complaints undecorated products purchased from us without dressing, which you want to pay us for it after printing, engraving, embroidery, or other decorations unless the goods has a hidden defect.

XIV. Packshot - accuracy of product images

We create our offer very responsibly. Attractiveness of our offer is accompanied by its good quality. We are checking our suppliers and never directed solely lowest price. For technical reasons however, we are not able to guarantee the absolute 100 % compliance of color presented in the catalog of offered goods
Also within the same delivery may happen slight differences in color. We try to adhere to the highest world standards in force in the industry where allowed are some minor variations.

XV. Changes, cancellations of orders already placed

We do our best to satisfy your request and to change or cancel Your order if it is possible. If Your order has not yet entered the implementation phase, we will not charge you any fees associated with the change or cancellation of orders.
Unfortunately, if Your order has yet entered the implementation phase, we have to charge You to the amount of costs already incurred by us.

XVI. Partial completion of orders

If the product is not entirely available in stock, we can – on Customers request- implement the contract in part and divide deliveries.

XVII. Buying samples

Each of our customers can always buy patterns from our collection for a special price of 50 % of list price. The offer excludes goods that are currently in the promotion, which we sell to you at a special price. In case of doubt as to the choice of product designs that are most popular among customers and deserve special order, please contact Customer Service. Samples ordered each day till 2 p.m are dispatched the same day. Samples ordered each day after 2 p.m are dispatched the next day.

XVIII. Limitation of liability par as seller

PAR takes its responsibility for executed orders only to the extent of its value. PAR is not responsible for any loss of profits due to non-performance or improper performance of the contract by PAR for which PAR is not to blame. PAR is not liable for damages resulting from failure to meet delivery period or damage caused as a result of the difference between the colors of articles in the catalog. Please be informed that the risk of accidental loss or damage of ordered goods is transferred to our Client at the time of their issue to the provider of transport services instead of our standard transport service.

XIX Settlement of disputies

Placing an order in the PAR customer accepts the terms and conditions of cooperation. Validations of any changes relating to these conditions must be in writing and approval of both parties.
In the case of occurrence of any disputes between the Parties and any discrepancies or claims both parties agree to cooperate in order to amicably settle them by agreement. Otherwise parties submit to the court resolved in accordance with generally applicable universal jurisdiction.

We kindly invite You to cooperation !